Appointment Policy


Missed / Late/ No-Show Appointment Protocol

Our goal at Family Pet Practice is to provide individualized medical care for your pet. No-shows, late arrivals and cancellations inconvenience those who need access to veterinary care. As a courtesy we provide reminder calls, texts and emails before your appointment. We do ask that you take responsibility for your pet’s appointments as well.

Appointments are in high demand, with the influx of pets acquired during the pandemic.

We do our very best to respect your time, and provide timely care.

Cancellation Policy

Please call 24 hours in advance to cancel appointments. If it is after-hours, leave a detailed voicemail or email the clinic. Frequent late cancellations may be subject to a prepaid fee of $71.

No-Show Policy

A No-Show is missing an appointment without cancelling it 24 hours in advance.

First No-Show:

Your file will be marked, and a team member will contact you to reschedule.

Second No-Show:

Your file will be marked, a team member will contact you and a $71 fee will be collected to schedule your next appointment. This amount will go towards the upcoming appointment. If you no-show for the upcoming appointment, that prepaid amount will be forfeited.

Repeat No-Show:

May be subject to dismissal from the practice.

Late Arrival Policy

An 8-minute grace period will be extended for late appointment arrivals. After that grace period, the appointment will be rescheduled.

Surgery No-Show Policy

Surgeries must be cancelled 24 hours in advance of surgical admission time.

See above No-Show Policy as it also applies to Surgery No-Shows.

Contact Us

We look forward to hearing from you

Location

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Office Hours

Our Regular Schedule

Waterford Location

Monday:

9:00 AM-5:00 PM

Tuesday:

9:00 AM-7:00 PM

Wednesday:

9:00 AM-5:00 PM

Thursday:

9:00 AM-7:00 PM

Friday:

9:00 AM-5:00 PM

Saturday:

8:00 am-2:00 PM

Sunday:

Closed

Wixom Location

Monday:

9:00 am-5:00 pm

Tuesday:

9:00 am-7:00 pm

Wednesday:

9:00 am-5:00 pm

Thursday:

9:00 am-7:00 pm

Friday:

9:00 am-5:00 pm

Saturday:

Closed

Sunday:

Closed